This is a article that gets you some tips to find problem and fixing problem in usability testing.
Here is some a highlight. I will make it short. If you wanna know why and long description, please visit Six tips to successful usability testing.
- Start early!!
- Select issues that uncover problems if they exist
- focus on tasks that: are critical, are done frequently, have serious consequences if done, incorrectly, you or managers, designers, developers, writers are worried about.
- Find participants who really represent users.
- Watch and listen carefully.
- Help the designers and developers to see that uncovering problems is not a sign of failure.
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